Shipping Policy

Effective Date: August 16, 2026

Thank you for shopping with Theo & Roe’s! We want to make sure your order arrives safely, securely, and as quickly as possible.

Order Processing

Orders are typically processed within 2–4 business days after payment has been received. Orders are not processed, shipped, or delivered on weekends or major holidays.

During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Methods & Delivery Times

We currently ship orders within the United States.

Available shipping options and estimated delivery times will be displayed at checkout. Delivery times are estimates and are not guaranteed, as delays may occur due to weather, carrier issues, holidays, or circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on the size, weight, destination, and shipping method selected for your order.

Any applicable shipping promotions or free-shipping offers will be clearly stated on our website.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Please allow up to 24–48 hours for tracking information to update after your package has been scanned by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Please contact us as soon as possible if you notice an error in your shipping address after placing an order. We cannot guarantee that address changes can be made once an order has entered processing or been shipped.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and transferred to the shipping carrier, the package is the responsibility of the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

For packages that are lost or damaged in transit, please contact us promptly so we can assist you with filing a claim with the shipping carrier when applicable.

Temperature-Sensitive Products

Some of our products may be sensitive to heat or temperature changes during shipping. We take reasonable precautions when packaging these products, but we cannot control temperatures or conditions once an order is in transit.

Customers should retrieve packages promptly upon delivery and follow any storage instructions provided with the product.

Shipping Restrictions

At this time, we ship to eligible addresses within the United States. Certain products may have additional shipping restrictions.

Questions About Your Order

If you have questions about your order or shipment, please contact us through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.

Theo & Roe’s reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.